Provide excellent customer service to all clients. Assist colleagues with sales in order to support

the turnover of the store. Demonstrate values of the house to all clients and colleagues. Begin to

develop an understanding of the culture and values of the house.

Key responsibilities

1. Sales & Service

• Contribution to turnover of store through selling.

• Demonstrate warmth and patience in all dealings with our customers, always displaying a

‘can-do’ attitude.

• Begin to deal with customer requests and ensure efficient communication with the client and

relevant colleagues throughout.

• Develop your knowledge of the after sales support processes.

• Be proactive yourself in familiarising yourself with merchandise to enhance product

knowledge.

2. Client

• Ensure strong customer communication during selling ceremony and in after sales.

• Demonstrate active listening skills to discover more about the client and to develop loyalty and

long lasting relations.

• Accurate CRM capture and recording of client data.

3. Standards

• Active participation in store communications such as daily team briefings.

• Demonstrate excellent communication skills – both verbal or written.

• Maintain store standards and become familiar with daily procedures.

• Ensure merchandise is handled with care and consideration.

• Adherence and upholding of House procedures.

• Familiarise yourself with the visual merchandising basics – both front and back of house.

• Carry out regular stock replenishment and organisation of product.

• Become acquainted with all metiers.

4. Training

• Successfully participate in and complete any training provided.

• Share information with colleagues and proactively convey learnings when interacting with

clients.