Job Description

To be responsible for the back-office management and consistent excellence of all customer services

(Aftersales, Customer Requests, Customer Orders, Reservations, Remote Sales, Online Sales) and to support the

Store Management in the general administration of the store, in order to ensure smooth functioning and

facilitate day-to-day operations.

Key responsibilities

1. Back Office Customer Service Management

• Management and follow-up of Customer Services

• Performance follow-up and continuous improvement on Customer Services

· Monitor conversion rates and average durations for reservations and customer

requests

· Monitor lead times at each relevant step of the aftersales & repair lifecycle

· Challenge the status of the customer request service when relevant, in order to push

sales for products available in store

2. Internal Control and Procedures

• Stock Controls

- Assist the stock team when needed in reviewing and correcting negative stocks or stock

discrepancies

• Compliance and knowledge on internal procedures

3. Store Administration

• Store orders

- Be responsible and supervise the allocation of staff uniforms: fitting, order, remittance,

alterations, dry cleaning, spare uniforms

- Organise the supply of office stationeries, food & beverage and other relevant tools,

coordinate with suppliers, control delivery and invoicing