ROLE: ABM in JLP Oxford street ( Shiseido)

PROFILE

Ability to communicate effectively with manager and team .

Able to lead a team in the absence of the manager

Ability to drive KPIs and sales targets

Ability to drive the treatment service business by implementing a strong business strategy with the BM to drive the appointment business.

Demonstrable experience in coaching and developing others

Strong eventing experience

Beauty retail management experience ideally skincare ( premium skincare brands ) but will also be open to someone with a makeup background who has a passion for skincar

Open to do treatments on counter

Strong experience in artistry

Excellent communicator

Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

Reports to the business manager.

Team of 5 people

Salary : £29k + commission

Sunday Riley is looking for an experienced Spa Therapist based in London, UK to join our growing global team. 

Job Summary 

The Spa Therapist’s primary role is to drive sales of the Sunday Riley retail and treatment business within the store, ensuring that clients are being serviced to the highest possible standards while achieving and exceeding set targets and KPI’s. The Spa Therapist will be under the supervision of Counter Manager and will contribute to brand awareness and retail sales to influence Sunday Riley’s in-store success. The Spa Therapist must be a detailed worker and provide memorable moments for each client based on their individual needs. 

The ideal candidate must enjoy the retail environment and must have a strong background in the beauty industry, treatments, sales, and customer experience. Professional Beauty Therapy qualifications are required to a level 3 or higher. The candidate must be a stellar seller and feel confident in making bespoke skincare recommendations for both treatments, out of spa aftercare along with on counter activity and sales. The Spa Therapist must be organised, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills. Communication skills, timely reporting practices, follow-through, and a collaborative approach with the Spa Therapist and Counter Manager to develop strategic in-store sales and activities both internally and externally are a must. Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment.  

Job Description 

• To deliver exceptional customer servicing to all existing and new customers. 
• Building and maintaining long-lasting relationships with customers. 
• Recommend and provide Sunday Riley treatments and products based on customers needs. 
• Timely and accurate servicing of customers following relevant protocols. 
• To carry out treatments punctually and to a consistently high standard in accordance with customers requirements and as per the training received to promote repeat bookings 
• Enhance customer experience through attending and taking part in locally organised in internal/external events and promotions. 
• Provide in and out of spa aftercare and build and retain customer list, delivering above and beyond for their customer. 
• To upsell Sunday Riley products ensuring both personal and counter targets and KPIS are achieved and strive to exceed targets 
• Retain customers and hit re-booking targets and KPI’s. 
• To develop excellent in-store relationships with management/peers. 
• Demonstrate commercial awareness of competitor activity and treatment trends. 
• Liaise with line manager on performance appraisal process 
• To ensure that all company and store procedures are followed and adhered to 
• Take part and staying up to date with training opportunities to aid personal development  
• Ensure  that customer service is of the highest standard and to handle any client complaints promptly and consult the Counter Manager in all cases. 

Product Knowledge 

• To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, treatments, protocols, collections, features and benefits through detailed training with the education team. 
• To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment. 
• To lead by example, motivating individual and team’s skills and knowledge 
• To have a clear understanding in how to treat the skin using products, technology and touch. 

Store Environment 

• To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, treatment room, supplies, tester and product replenishment and the stock room area. 
• To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards. 
• To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed. 
• To be responsible for assisting the Counter Manager in ensuring, recording and reporting: sales figures, the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples. 
• Ensure that all details regarding customers are kept in the strictest of confidence and information is never discussed with inappropriate parties either inside or outside of the Company. 
• To work as a team with others in the Company and within the store, sharing knowledge when appropriate, helping colleagues and promoting a spirit of mutual respect and support. 
• Understand and abide by Company and departmental rules, policies and procedures for both Sunday Riley and store/salon. 
• Understand and abide by Company and departmental rules, policies and procedures for both Sunday Riley and store/salon. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice and you may be required to carry out other duties as so requested by management at time to time. 

EEO 

Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law. 

Counter Manager – Field Based

Reporting to Reginal Manager UK & I

Based in London, UK

Who are Sunday Riley?

Sunday Riley skincare is a powerful, targeted system designed to visibly improve the quality of your skin, including the signs of aging, dryness, oiliness, acne, visible pore size and the appearance of dark spots and discolorations.

With innovative new textures and scientifically proven actives, each carefully crafted formula has instant results with long term payoff, for truly game changing products. Instant results, with zero downtime.

Sunday Riley isn’t just a Brand, and Sunday Riley isn’t just a brand founder, she’s the brand formulator.

Every product reflects her belief that in order for results to count, they have to be visible and fast.

Sunday is a pioneer in the field of green technology, the perfect union of advanced active and purified botanicals to transform skin. With a loyal following for her cutting-edge formulas, Sunday Riley created high- performance skincare products that work. She believes in green formulas, for results you can feel good about.

Our Company Values

We produce the best products possible, and never sacrifice quality or effectiveness for financial gain.

We are committed to promoting Human Rights, including equality, diversity in the workplace, and inclusivity of products.

We provide the highest-level customer care, customer experience, and attention to customer safety.

We strive to meet sustainability goals and initiatives, for a cleaner planet.

Our Company Culture

Every detail counts. Nothing is too small or insignificant.

We are cross-functional. We are one cohesive team. We actively gather and share information. We are a YES brand. We find a way to make it happen. We communicate with positive messaging. We keep moving forward. Challenges don’t hold us back.

Employee happiness is essential to our Company success. Happy people make better products.

Job Summary

The Counter Manager’s primary role is to manage, coordinate and promote Sunday Riley within retail and beauty treatments based in the store, ensuring that the team and accounts achieve and exceed set targets and KPI’s by providing excellent customer service and ensuring operational efficiency. The Counter Manager is under the supervision of the Regional Manager UK & I and contributes to brand awareness along with retail sales and treatment bookings to influence Sunday Riley’s in-store success. The Counter Manager must be an inspirational and visible leader, experienced in people management.

The ideal candidate must enjoy the retail environment and must have a strong background in the beauty industry, sales, and customer experience. Professional Beauty Therapy qualifications are required. The candidate must be a stellar seller, organized, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills. Communication skills, timely reporting practices, follow-through, and a collaborative approach with Regional Manager UK & I to develop strategic in-store sales and activities are a must. Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment. Flexible regarding work hours.

Job Description

• To deliver exceptional customer service to all potential/actual customers.
• Grow retail by achieving and exceeding sales targets and KPI’s, increase volume, productivity, and occupancy.
• Schedule appointments, ensuring efficient use of treatment rooms and resources.
• Collaborate with team members to enhance the overall customer experience.
• Timely and accurate reporting
• To ensure adequate stock levels, monitor tester and sample usage by liaising with HO teams
• Maximize sales and enhance customer experience through locally organized in store events
• Continuously monitor business and retail to recognize areas of opportunities for growth
• To develop excellent in-store relationships with management/peers.
• Effectively plan scheduling, holidays, absence and reporting to line manager
• Ensure smooth running of events, promotional activities
• Demonstrate commercial awareness of competitor activity
• Liaise with line manager on performance appraisal process
• To train, coach and direct team
• To ensure that all company and store procedures are followed and adhered to

Product Knowledge

• To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, treatments, collections, features and benefits through detailed training with the education team.
• To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment.
• To lead by example, motivating individual and team’s skills and knowledge

Store Environment

• To achieve and maintain an excellent retail and treatment environment with the highest standards in all areas of the sales floor, treatment room, supplies, tester and product replenishment and the stock room area.
• To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards.
• To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed.
• To be responsible for ensuring, recording and reporting: the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples.

Key Deliverables:

• Achieve and exceed sales & personal sales target
• Achieve and Exceed KPI’s
• Exceptional customer experience/journey & growth/development of customer database.
• Ensure visual merchandising and executional excellence in store.
• Execute effective in-store events to drive sales 
• Effective admin management/personal and team development/learning & growth.

Competencies:

Relationship Builder- Is approachable and presents ideas convincingly and with sincerity while developing good relationships with co-workers, customers and management.

Activator- Shows understanding of time management and uses courage to speak up to ensure excellent execution at all times.

Pride- Has high personal standards and communicates both negative and positive feedback regularly and without fear while ensuring that others understand their roles and responsibilities. Takes pride in appearance, grooming and wellbeing.

Intensity- Shows a strong need to get things done while distinguishing the big rock/little rock action.

Self-Direction- Has high personal standards and expresses the desire to be challenged to gain more knowledge and responsibility.

Communication- Listens effectively and pays attention to body language, tone of voice and can communicate clearly with customers.

Values- Looks out for the company’s best interest and shows responsibility to commitments and first priority assignments.

Adaptability- Shows openness to change, can maintain composure in high pressure situations and can except input for personal growth.

Supervisory Responsibility

3 direct reports

Experiences and Skills Required:

• Minimum 3 years of retail, sales and/or beauty industry experience, with a proven experience in retail management, preferably in a beauty or skincare industry
• Strong leadership skills with the ability to motivate and inspire a team.
• Beauty therapy qualifications would be advantageous but not a necessity
• Memorable, positive, professional and enthusiastic presence
• Passion for skincare.
• Strong aptitude for product knowledge, brand messaging and selling
• Experience working in an open-sell environment
• Experience in people management
• Self-motivated, committed and goal-oriented
• Energetic and passionate with an entrepreneurial, flexible, friendly spirit
• Flexibility regarding work hours, i.e. weekends 

Work Location, Territory, and work week

• This role is based in-store.
• This is a full-time role with 2 days off per week.
• This schedule requires a minimum of 3 weekends a month to be worked.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.

Position Type/Expected Hours of Work

This is a full-time position, salaried, working a minimum of 40 hours per week.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO

Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law.

Job description

The Brand:

Thameen London is a timely British luxury fragrance brand representing the best of heritage, creativity and inclusivity. Our perfumes are born from a passion for rare and sustainable ingredients, blending them to create timeless and original olfactive narratives. Each of our ingredients has been ecologically and ethically sourced to ensure that it is of the finest quality.

Our perfume creations are the result of masterfully blending precious ingredients, signifying elegance and modernity and delighting fragrance connoisseurs around the world.

We believe that diversity is the key to success. We care about our team and ensure that our staff are well trained, knowledgeable, and committed to providing exemplary service and support.

Thameen London is proud of its people, its products and its brand positioning. As we grow the brand still further we seek to ensure that all our international partnerships will embrace the same values and principles.

People:

In the Thameen team we seek to employ dynamic people who have a passion for perfume and storytelling.

With an entrepreneurial flair, candidates must enjoy meeting people and the process of selling, teamed with a strong commercial instinct to achieve budgets are all requirements we are seeking in order for you to succeed at Thameen.

Previous experience in the fragrance or the beauty industry is advantageous, but not essential. The main criteria we are seek is to find people who live to sell and who love being part of an achieving team.

Terms of role

Brand Ambassador

The role of the Brand Ambassador is one which will assume responsibility for monitoring and maintaining standards and performances on the shop floor, implementing operational and promotional strategies.

This role will report to Thameen’s Retail Operations Manager, who oversees all company strategy, working as part of the key management team in Head Office.

Specific responsibilities in this role include:

1. Providing strong presence and leadership on the sales floor, driving excellence in service standards to exceed client expectations.

2. Driving performance targets on a daily, weekly and monthly basis, identifying missed opportunities and areas for growth.

3. Championing Thameen and its ethos internally and externally to create an enduring brand that results in increased sales, loyalty and market share.

4. Relay strategic and operational feedback to Thameen’s Retail Operations Manager with a view to maximizing efficiency and profitability.

5. Assist with the planning of deliverables for specific sales periods and oversee their implementation.

Core Competencies:

· Excellent organizational, motivational and leadership abilities.

· Capable of pro-actively and effectively analysing and solving problems.

· Strong business acumen and adept at strategic planning.

· Strong understanding of how best to optimize store operations and standards.

· High emotional intelligence, capable of building and maintaining strong professional relationships.

· A true commitment to maintaining a positive people culture.

Salary Bracket c.£29,000