Spa Therapist 

Job Summary 

The Spa Therapist’s primary role is to drive sales of the brand retail and treatment business within the store, ensuring that clients are being serviced to the highest possible standards while achieving and exceeding set targets and KPI’s. The Spa Therapist will be under the supervision of Counter Manager and will contribute to brand awareness and retail sales to influence the brand’s in-store success. The Spa Therapist must be a detailed worker and provide memorable moments for each client based on their individual needs. 

The ideal candidate must enjoy the retail environment and must have a strong background in the beauty industry, treatments, sales, and customer experience. Professional Beauty Therapy qualifications are required to a level 3 or higher. The candidate must be a stellar seller and feel confident in making bespoke skincare recommendations for both treatments, out of spa aftercare along with on counter activity and sales. The Spa Therapist must be organised, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills. Communication skills, timely reporting practices, follow-through, and a collaborative approach with the Spa Therapist and Counter Manager to develop strategic in-store sales and activities both internally and externally are a must. Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment.  

Job Description 

• To deliver exceptional customer servicing to all existing and new customers. 
• Building and maintaining long-lasting relationships with customers. 
• Recommend and provide the brand's treatments and products based on customers needs. 
• Timely and accurate servicing of customers following relevant protocols. 
• To carry out treatments punctually and to a consistently high standard in accordance with customers requirements and as per the training received to promote repeat bookings 
• Enhance customer experience through attending and taking part in locally organised in internal/external events and promotions. 
• Provide in and out of spa aftercare and build and retain customer list, delivering above and beyond for their customer. 
• To upsell the brand's products ensuring both personal and counter targets and KPIS are achieved and strive to exceed targets 
• Retain customers and hit re-booking targets and KPI’s. 
• To develop excellent in-store relationships with management/peers. 
• Demonstrate commercial awareness of competitor activity and treatment trends. 
• Liaise with line manager on performance appraisal process 
• To ensure that all company and store procedures are followed and adhered to 
• Take part and staying up to date with training opportunities to aid personal development  
• Ensure  that customer service is of the highest standard and to handle any client complaints promptly and consult the Counter Manager in all cases. 

Product Knowledge 

• To demonstrate an in depth and fluent knowledge of all the brand's products, treatments, protocols, collections, features and benefits through detailed training with the education team. 
• To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment. 
• To lead by example, motivating individual and team’s skills and knowledge 
• To have a clear understanding in how to treat the skin using products, technology and touch. 

Store Environment 

• To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, treatment room, supplies, tester and product replenishment and the stock room area. 
• To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards. 
• To act in a responsible and positive manner at all times, ensuring that the brand's codes of practice, health and safety are adhered to and followed. 
• To be responsible for assisting the Counter Manager in ensuring, recording and reporting: sales figures, the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples. 
• Ensure that all details regarding customers are kept in the strictest of confidence and information is never discussed with inappropriate parties either inside or outside of the Company. 
• To work as a team with others in the Company and within the store, sharing knowledge when appropriate, helping colleagues and promoting a spirit of mutual respect and support. 
• Understand and abide by Company and departmental rules, policies and procedures for both store/salon. 
• Understand and abide by Company and departmental rules, policies and procedures for both store/salon.