Stock Controller Job Description
Our history Hermès was founded by Thierry Hermès in Paris in 1837, as a house of master harness making. In
1880, his son transferred the family firm to its now famous address, 24 rue du Faubourg Saint-
Honoré, where he expanded into the saddlery business. In 1918, with the advent of the automobile,
the founder’s grandson, Émile Hermès, foresaw the changes to come in transportation. He launched
a line of fine leather goods and luggage with ‘saddle stitching’. The Hermès style was born and soon
extended to include clothing, jewellery, diaries, silk scarves, and other items. Today, Hermès is active in 16 different sectors including: Leather Goods, Men’s and Women’s Silks,
Men’s and Women’s Ready-to-Wear, Perfumes, Watches, Diaries, Hats, Footwear, Gloves and Belts,
Enamel, Art of Living, Tableware and Jewellery.
International in scope, Hermès has continued to grow while remaining a family firm with a uniquely
creative spirit that blends precision manufacturing with traditional craftsmanship.
Who we are
Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International
Headquarters in Paris. We operate with over 300 employees, from our Headquarters in London and
across nine stores within our retail function in cities such as London, Dublin and Manchester.
Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team
success make the company’s management style unique. Behind the drive for excellence is a spirit of
goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone
shows commitment and passion, depth and lightness in all that they do.
Learning and sharing, cultivating one’s curiosity and capacity to be amazed, innovating and never
ceasing to push the boundaries of excellence are all crucial aspects of each individual’s development,
and make up the company’s principle of continuous learning and passing down of knowledge.
Our DNA is built up of People, Passion, Personality and of course, our
wonderful Product.
This is an exciting opportunity for any professional who is keen to be part
of a close team within a dynamic and flourishing organisation.
Our service values and ambitions
Job details
JOB TITLE: Stock Controller
REPORTS TO: Stock Manager
Job mission
To effectively and accurately maintain the information on the stock control system and provide
administrative support to the store and head office whilst maintaining the Hermès standards of
excellent customer service, product knowledge, personal presentation and team work.
Organisational chart
Key responsibilities
1. Stock Operations Management and Control
• Day-to-day operations and controls for perfect stock accuracy
- Ensure all stock and stock management systems are managed and maintained
accurately, within the agreed parameters and in a timely manner. This includes
accurately processing deliveries, claims, returns, transfers, special movements,
damaged items, stolen items and loan items using correct systems and following the
policies and procedures. Ensure Stock Manager’s approval is obtained where required.
- Manage the daily replenishment of all storage areas on the salesfloor (products and
packaging).
- Monitor and close expired reservations and reintegrate them into available stock on a
daily basis.
- Assist the Stock Manager in the follow-up and correction of negative stocks daily.
- Ensure that ticketing is accurate and regularly checked (through deliveries and cycle
counts).
• Manage defective/damaged goods
- Follow and maintain the process for management of defective/damaged goods.
Maintain the defined area in the stockroom for these goods.
- Communicate all stock and quality issues with the Stock Manager.
• Stocktakes and cycle counts
- Perform an appropriate preparation of stock takes and cycle counts
- Contribute to scanning and investigation of discrepancies.
- Contribute to producing the final report for Finance department (to be validated by
Store Manager)
- Propose corrective actions to improve future stock takes results (methods, tool,
training…) and reduce shrinkage.
- Help decrease store shrinkage by researching inventory discrepancies and reporting
suspicious activities to the store management.
2. Continuous process improvement and performance follow-up
• Implement an optimised organisation of storage
- Contribute to the definition and implementation of back and front office storage
practices in line with the business needs and internal best practices
- Participate in discussions with representatives of the sales team (+VM for storage on
the shop floor) to propose and perform adjustments and improvements of storage
practices, equipment and distribution
• Stock-related procedures
- Ensure an appropriate implementation of storage rules, stock procedures and best
practices by all team members (5S controls, KPIs follow-up etc.)
- Develop a perfect knowledge and mastery of all stock-related processes and tools: be
able to train and remind other team members on those topics.
3. Coordination and Transversal Management
• Work in constant cooperation with the store team: Stock Manager, sales teams
(improvement / adjustment proposal of storage organization, floor storage replenishment
etc.), Sales & Service Support (eg: receiving of repaired items and Customer Orders)
• Liaise with Head Office: Liaise with Head Office: be in contact with upstream stakeholders
onl matters related to the stock (Warehouse, Retail Operations, Internal Control, Retail
Merchandising).
• Contribute actively to team meetings organised by the Stock Manager and during morning
briefs: report on operational issues and stock related KPIs, propose corrective actions.
• Develop and maintain good and constant communication with the store management.
• Establish and maintain strong relationships with your peers from other stores, including
prompt response to requests.
• Liaise and build relationships with key external service providers (eg. DHL, FedEx).
4. Training
• Successfully participate and complete in any training provided.
• Participate in training others, at the request of the Store Manager or Head Office,
on best practice of stock control which affects the accuracy of the sales and stock data.
5. Health and Safety Security
• Ensure all aisles and fire routes are kept clear and free of stock at all ties. Report any
build-up of rubbish or blockages to a member of store management immediately.
• Ensure the stockrooms meet the H&S regulations and any recommendation following an
audit.
• Ensure that all equipment (trolleys, ladders etc.) are operating efficiently and that any
defect or problem that may affect the day-to-day running of the stockrooms are advised
to the store management.
• Ensure all computers and lights are switched off at the end of the working day and that
the stockrooms are ready for the following day’s activity.
• Follow all security procedures to ensure a high level of security is maintained at all times;
all stockroom doors are kept closed and no unauthorised persons allowed into the
stockrooms unaccompanied.
6. Personal Appearance and Conduct
• Arrive in good time each day, to accommodate for deliveries as well as cycle counts
when required.
• Adhere at all times to the dress code, grooming and conduct guidelines as specified
in the Hermès Staff Handbook.
• Maintain a professional approach and demeanour in keeping with Hermès standards.
• Work effectively and efficiently within the team, sharing ideas and contributing to a
positive morale.
• Respect your team and the customer by being articulate, immaculate, and punctual
at all times.
• Ensure absolute confidentiality of the Company’s commercial activities and internal
affairs at all times.
Performance Indicators • Timely completion of product flows (in and out)
• Stock accuracy:
• Results of annual stock takes and cycle counts (number of discrepancies, Shrinkage rate)
• Level of negative stocks
• Number of reservations expired for more than 1 day
• Quality of replenishment (if applicable): overstock / product shortages
• Quality, clearness and cleanliness of stockroom organization: continuous results of 5S
checks
• Quality of relationships with the team
• Quality of relationships with upstream stakeholders
Competencies • Organised, flexible and reliable
• A solid understanding of inventory related best practice
• Ability to manage multiple tasks through effective prioritisation
• Strong organisational, analytical, self-management and goal-setting skills
• High levels of efficiency and engagement
• Excellent communication skills
• A mind to innovation and change
• Good IT Skills: EPOS system, Microsoft Office, etc
• Good team player with capacity to work autonomously
• Professional with ability to work efficiently and accurately under pressure
• Flexibility and willingness to work late nights, early mornings, weekends and holidays,
when needed
Since this position requires the handling of stock, supplies and materials, it may be physically
demanding. Physical functions will include:
• Ladder climbing
• Lifting up to 50 lb without assistance
• Bending, twisting, reaching, pushing, pulling and performing repetitive motions
• Moving large quantities of stock and equipment
** Job responsibilities and functions are not limited to the above. We as Hermès employees must
always ensure that all functions of our position are represented with the highest level of
professionalism.