Counter Manager – Field Based
Reporting to Reginal Manager UK & I
Based in London, UK
Who are Sunday Riley?
Sunday Riley skincare is a powerful, targeted system designed to visibly improve the quality of your skin, including the signs of aging, dryness, oiliness, acne, visible pore size and the appearance of dark spots and discolorations.
With innovative new textures and scientifically proven actives, each carefully crafted formula has instant results with long term payoff, for truly game changing products. Instant results, with zero downtime.
Sunday Riley isn’t just a Brand, and Sunday Riley isn’t just a brand founder, she’s the brand formulator.
Every product reflects her belief that in order for results to count, they have to be visible and fast.
Sunday is a pioneer in the field of green technology, the perfect union of advanced active and purified botanicals to transform skin. With a loyal following for her cutting-edge formulas, Sunday Riley created high- performance skincare products that work. She believes in green formulas, for results you can feel good about.
Our Company Values
We produce the best products possible, and never sacrifice quality or effectiveness for financial gain.
We are committed to promoting Human Rights, including equality, diversity in the workplace, and inclusivity of products.
We provide the highest-level customer care, customer experience, and attention to customer safety.
We strive to meet sustainability goals and initiatives, for a cleaner planet.
Our Company Culture
Every detail counts. Nothing is too small or insignificant.
We are cross-functional. We are one cohesive team. We actively gather and share information. We are a YES brand. We find a way to make it happen. We communicate with positive messaging. We keep moving forward. Challenges don’t hold us back.
Employee happiness is essential to our Company success. Happy people make better products.
Job Summary
The Counter Manager’s primary role is to manage, coordinate and promote Sunday Riley within retail and beauty treatments based in the store, ensuring that the team and accounts achieve and exceed set targets and KPI’s by providing excellent customer service and ensuring operational efficiency. The Counter Manager is under the supervision of the Regional Manager UK & I and contributes to brand awareness along with retail sales and treatment bookings to influence Sunday Riley’s in-store success. The Counter Manager must be an inspirational and visible leader, experienced in people management.
The ideal candidate must enjoy the retail environment and must have a strong background in the beauty industry, sales, and customer experience. Professional Beauty Therapy qualifications are required. The candidate must be a stellar seller, organized, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills. Communication skills, timely reporting practices, follow-through, and a collaborative approach with Regional Manager UK & I to develop strategic in-store sales and activities are a must. Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment. Flexible regarding work hours.
Job Description
- To deliver exceptional customer service to all potential/actual customers.
- Grow retail by achieving and exceeding sales targets and KPI’s, increase volume, productivity, and occupancy.
- Schedule appointments, ensuring efficient use of treatment rooms and resources.
- Collaborate with team members to enhance the overall customer experience.
- Timely and accurate reporting
- To ensure adequate stock levels, monitor tester and sample usage by liaising with HO teams
- Maximize sales and enhance customer experience through locally organized in store events
- Continuously monitor business and retail to recognize areas of opportunities for growth
- To develop excellent in-store relationships with management/peers.
- Effectively plan scheduling, holidays, absence and reporting to line manager
- Ensure smooth running of events, promotional activities
- Demonstrate commercial awareness of competitor activity
- Liaise with line manager on performance appraisal process
- To train, coach and direct team
- To ensure that all company and store procedures are followed and adhered to
Product Knowledge
- To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, treatments, collections, features and benefits through detailed training with the education team.
- To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment.
- To lead by example, motivating individual and team’s skills and knowledge
Store Environment
- To achieve and maintain an excellent retail and treatment environment with the highest standards in all areas of the sales floor, treatment room, supplies, tester and product replenishment and the stock room area.
- To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards.
- To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed.
- To be responsible for ensuring, recording and reporting: the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples.
Key Deliverables:
- Achieve and exceed sales & personal sales target
- Achieve and Exceed KPI’s
- Exceptional customer experience/journey & growth/development of customer database.
- Ensure visual merchandising and executional excellence in store.
- Execute effective in-store events to drive sales
- Effective admin management/personal and team development/learning & growth.
Competencies:
Relationship Builder- Is approachable and presents ideas convincingly and with sincerity while developing good relationships with co-workers, customers and management.
Activator- Shows understanding of time management and uses courage to speak up to ensure excellent execution at all times.
Pride- Has high personal standards and communicates both negative and positive feedback regularly and without fear while ensuring that others understand their roles and responsibilities. Takes pride in appearance, grooming and wellbeing.
Intensity- Shows a strong need to get things done while distinguishing the big rock/little rock action.
Self-Direction- Has high personal standards and expresses the desire to be challenged to gain more knowledge and responsibility.
Communication- Listens effectively and pays attention to body language, tone of voice and can communicate clearly with customers.
Values- Looks out for the company’s best interest and shows responsibility to commitments and first priority assignments.
Adaptability- Shows openness to change, can maintain composure in high pressure situations and can except input for personal growth.
Supervisory Responsibility
3 direct reports
Experiences and Skills Required:
- Minimum 3 years of retail, sales and/or beauty industry experience, with a proven experience in retail management, preferably in a beauty or skincare industry
- Strong leadership skills with the ability to motivate and inspire a team.
- Beauty therapy qualifications would be advantageous but not a necessity
- Memorable, positive, professional and enthusiastic presence
- Passion for skincare.
- Strong aptitude for product knowledge, brand messaging and selling
- Experience working in an open-sell environment
- Experience in people management
- Self-motivated, committed and goal-oriented
- Energetic and passionate with an entrepreneurial, flexible, friendly spirit
- Flexibility regarding work hours, i.e. weekends
Work Location, Territory, and work week
- This role is based in-store.
- This is a full-time role with 2 days off per week.
- This schedule requires a minimum of 3 weekends a month to be worked.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.
Position Type/Expected Hours of Work
This is a full-time position, salaried, working a minimum of 40 hours per week.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
EEO
Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law.